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Credit Assistant

Basic Purpose

Improve working capital through accounts receivable collections from sales to domestic and foreign customers.  Address disputed items with customers in a timely fashion to reduce write offs for allowances.  Diligently review and contact delinquent accounts to minimize bad debt. Special projects. 


Principal Accountabilities

  1. Initiate collection activities through direct and indirect customer contact.
  2. Notify sales along with other internal departments regarding customer issues and request assistance when necessary.
  3. Resolve customer disputes through account analysis and communication with internal associates.
  4. Log pricing disputes.
  5. Minimize additional disputes by analyzing recurring issues and seek solutions.
  6. Limit bad debt write-off of marginal accounts through frequent review of accounts and customer contact.
  7. Meet reporting deadlines.
  8. Backup for other job duties within Shared Services – cash posting, accounts payable, and/or payroll
  9. Review potential customers for credit worthiness and assist with annual credit reviews.
  10. Assist with month-end close process: balancing receivables, developing accruals, and reporting
  11. Update financial portion of customer master.
  12. Screen customers for export compliance.


Required Skills, Education, and Experience

  • Associate or bachelor’s degree in accounting or finance
  • Three to five years credit/collections experience in a manufacturing environment preferred
  • Proficiency with Excel, Word, and Outlook
  • Analytical 
  • Excellent communication skills – written and verbal
  • Effective time management
  • Energetic, creative and thorough, with a bias towards action and results
  • Team player